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Operations / departmental manager

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Summary of this apprenticeship standard


5 (equivalent to foundation degree)

Typical length
30 months
Current funding band
Up to £9,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have 5 GCSEs at grade C (or above).

What apprentices will learn
  • operational management principles - including operational planning, contingency planning and continuous improvement
  • business management principles - including business development, business finance, sales and marketing
  • project management - including business change, prioritisation techniques and time, resource and risk management
  • performance management - including achieving targets, delivering objectives and setting KPIs
  • leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
  • relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
  • communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices will be able to register as full members of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).

Apprentices with 3 years management experience will be able to apply for chartered manager status through the CMI.