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Operations / departmental manager

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Summary of this apprenticeship standard


5 (equivalent to foundation degree)

Typical length
30 months
Current funding band
Up to £9,000 per apprentice.
Warning The funding band maximum for this apprenticeship will change to £7,000 from 04 March 2019
More information about funding
Entry requirements

Set by employer.

Candidates will usually have 5 GCSEs at grade C (or above).

What apprentices will learn
  • operational management principles - including operational planning, contingency planning and continuous improvement
  • business management principles - including business development, business finance, sales and marketing
  • project management - including business change, prioritisation techniques and time, resource and risk management
  • performance management - including achieving targets, delivering objectives and setting KPIs
  • leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
  • relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
  • communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices will be able to register as full members of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).

Apprentices with 3 years management experience will be able to apply for chartered manager status through the CMI.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
Innovate Awarding Limited 0117 3142800
BIIAB 01276 684449
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
NCFE/CACHE 0191 239 8000
Occupational Awards Limited 01904 236 483 / 07747442794
Training Qualifications UK 03333 583 344
City and Guilds 0844 543 0000
NOCN 0300 999 1177
Chartered Management Institute 0333 220 3145
DSW Consulting 01302 760 008
Further Training Ltd 0845 600 6690
Pearson Education Limited 07879 602674
South West Councils 01823 270101
Skillsfirst Assess 0121 270 5100
cHRysos HR Solutions Ltd 01302 802128
GP Strategies Assessment Services 0161 429 2460
Inplace Learning 07739 526500
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.