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Hospitality supervisor

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will be expected to have worked in an operational role within the hospitality industry.

What apprentices will learn
  • customer service principles and practices - including building customer profiles, brand standards and creating customer centric cultures
  • business principles and practices - including financial and risk management, operating procedures and sales and marketing
  • leadership - including acting as a role model, leadership styles and supervisory management skills
  • team management - including performance and resource management and motivating and supporting team members
  • specialist bar, concierge, events, food and beverage, front office, hospitality outlet or house keeping supervising skills
  • health and safety standards, regulations and legislation within a hospitality environment

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
Babcock Assessments Ltd 0800 077 8738
Training Qualifications UK 03333 583 344
Innovate Awarding Limited 0117 3142800
iCQ 07984 201555
NCFE/CACHE 0191 239 8000
Professional Assessment Ltd 0800 160 1899
AuFait Training & Consultancy 01606 77972
NOCN 0114 227 0500
Pearson Education Limited 07711 390 910
BIIAB 01276 684449
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
The Army Catering Trust 01962 887247
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.

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