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Hospitality supervisor

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Summary of this apprenticeship standard

Level

3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will be expected to have worked in an operational role within the hospitality industry.

What apprentices will learn
  • customer service principles and practices - including building customer profiles, brand standards and creating customer centric cultures
  • business principles and practices - including financial and risk management, operating procedures and sales and marketing
  • leadership - including acting as a role model, leadership styles and supervisory management skills
  • team management - including performance and resource management and motivating and supporting team members
  • specialist bar, concierge, events, food and beverage, front office, hospitality outlet or house keeping supervising skills
  • health and safety standards, regulations and legislation within a hospitality environment
Qualifications

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
City and Guilds 0844 543 0000
iCQ 07984 201555
NOCN 0300 999 1177
Babcock Assessments Ltd 0800 077 8738
NCFE/CACHE 0191 239 8000
Pearson Education Limited 07879 602674
Innovate Awarding Limited 0117 3142800
Training Qualifications UK 03333 583 344
Professional Assessment Ltd 0800 160 1899
BIIAB 01276 684449
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
The Army Catering Trust 01962 887247
Hygiene Sue Assessment 01892 524957
AuFait Training & Consultancy 01606 77972
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.