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Retail team leader

Guiding and coordinating staff, their work and sales within a retail environment.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have worked in an operational role within the retail industry.

What apprentices will learn
  • retail principles and practices - including brand standards, competition, customer service and feedback and sales and marketing
  • business principles and practices - including product knowledge, resource management, revenue and unique selling points
  • merchandising - including retail calendar, local needs, stock control and management
  • leadership - including decision-making, taking responsibility and coaching and supporting staff
  • team management - including coaching, conflict management, training and development and team dynamics
  • communications - including face-to-face, online, verbal and non-verbal skills
  • health and safety practices, standards and legislation within a retail environment

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
City and Guilds 0844 543 0000
iCQ 07984 201555
Professional Assessment Ltd 0800 160 1899 / 07940 035681
BIIAB 01276 684449
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
NOCN 0300 999 1177
GP Strategies Assessment Services 0162 429 2460
Babcock Assessments Ltd 0800 077 8738
Occupational Awards Limited 01235 432 032
Manpower Services Ltd 07932 748 201
Instructus 01536 738631
Pearson Education Limited +44 (0) 7879 602674
Innovate Awarding Limited 0117 3142800
NCFE/CACHE 0191 240 8950
DSW Consulting 01302 760 008
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.