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Retail team leader

Guiding and coordinating staff, their work and sales within a retail environment.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have worked in an operational role within the retail industry.

What apprentices will learn
  • retail principles and practices - including brand standards, competition, customer service and feedback and sales and marketing
  • business principles and practices - including product knowledge, resource management, revenue and unique selling points
  • merchandising - including retail calendar, local needs, stock control and management
  • leadership - including decision-making, taking responsibility and coaching and supporting staff
  • team management - including coaching, conflict management, training and development and team dynamics
  • communications - including face-to-face, online, verbal and non-verbal skills
  • health and safety practices, standards and legislation within a retail environment

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.