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Advanced credit controller / debt collection specialist

Managing credit and collecting debt for businesses and other organisations.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
18 months
Current funding band
Up to £9,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have 5 GCSEs at grade A* to C (or equivalent), including English and maths.

What apprentices will learn
  • principles and techniques of credit control and debt management
  • understanding of the law and regulations specific to their role, and of professional standards
  • in-depth knowledge of their organisation's customers
  • understanding of their organisation's products and services
  • negotiating and decision making
  • managing relationships, identifying and meeting customers' needs
  • specialist skills: credit risk, advanced collections or enforcement and recovery

Apprentices can achieve 1 of these qualifications:

  • diploma in credit management from the Chartered Institute of Credit Management (CICM)
  • diploma in debt collection from the CICM
  • diploma for the debt collection industry from the CICM
  • certificate in consumer debt collection from Institute of Financial Services (IFS)

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices can apply for professional membership of the CICM or IFS.


End Point Assessment

View a list of end point assessment organisations for this standard
Organisation Phone Number Email
Chartered Institute of Credit Management 01780 727272
NOCN 0114 227 0500