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Advanced credit controller / debt collection specialist

Managing credit and collecting debt for businesses and other organisations.

Summary of this apprenticeship standard

Level

3 (equivalent to A levels at grades A to E)

Typical length
18 months
Current funding band
Up to £9,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have 5 GCSEs at grade A* to C (or equivalent), including English and maths.

What apprentices will learn
  • principles and techniques of credit control and debt management
  • understanding of the law and regulations specific to their role, and of professional standards
  • in-depth knowledge of their organisation's customers
  • understanding of their organisation's products and services
  • negotiating and decision making
  • managing relationships, identifying and meeting customers' needs
  • specialist skills: credit risk, advanced collections or enforcement and recovery
Qualifications

Apprentices can achieve 1 of these qualifications:

  • diploma in credit management from the Chartered Institute of Credit Management (CICM)
  • diploma in debt collection from the CICM
  • diploma for the debt collection industry from the CICM
  • certificate in consumer debt collection from Institute of Financial Services (IFS)

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices can apply for professional membership of the CICM or IFS.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
NOCN 0300 999 1177
Chartered Institute of Credit Management 01780 727272
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.