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Unified Communications Technician

Setting up and maintaining communications systems under supervision, and installing communication hardware and software.

Summary of this apprenticeship standard


3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £15,000 per apprentice.
More information about funding
Entry requirements

Set by employer.

Candidates will usually have either:

  • 5 GCSEs at grade A* to C (or equivalent)
  • other relevant qualifications and experience
  • an aptitude test with a focus on IT skills
What apprentices will learn
  • analysing system problems
  • installing and configuring components and systems
  • diagnostic tools to monitor and test network performance
  • upgrading hardware and software
  • interpreting technical specifications
  • giving customers technical support
  • knowledge of networks, cloud services, diagnostic and testing tools, and cabling

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

Apprentices will be eligible to register on the Register of IT Technicians once they achieve Skills Framework of the Information Age level 3 professional.


End Point Assessment

View a list of end point assessment organisations for this standard
Organisation Phone Number Email
BCS, The Chartered Institute for IT 01793 417417
Smart Awards 02476 992437