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Emergency Service Contact Handling

Dealing with medical emergency calls

Summary of this apprenticeship standard

Level

3 (equivalent to A levels at grades A to E)

Typical length
12 months
Current funding band
Up to £9,000 per apprentice.
More information about funding
Entry requirements

Set by employer

What apprentices will learn
  • technical knowledge of incidents
  • communication techniques
  • decision making and prioritisation
  • empathy with customers
  • IT
Qualifications

Before taking their end-point assessment, apprentices must have:

  • achieved level 1 English and maths (equivalent to GCSE grades 3 to 1 or D to G)
  • taken level 2 English and maths (equivalent to GCSE grades 9 to 4 or A* to C)
Professional registration

None specified

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
Future (Awards and Qualifications) Ltd 01530836662
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.