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Hospitality team member

Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

Summary of this apprenticeship standard

Level

2 (equivalent to GCSEs at grades A* to C)

Typical length
12 months
Current funding band
Up to £5,000 per apprentice.
Warning The funding band maximum for this apprenticeship will change to £4,000 from 04 March 2019
More information about funding
Entry requirements

Set by employer.

What apprentices will learn
  • customer service principles, including customer satisfaction and meeting expectations
  • business knowledge such as achieving targets, handling payments and stock, and unique selling points
  • communicating with customers
  • personal conduct
  • team working, including leadership and supporting team members
  • specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
  • health and safety law, standards and regulations relevant to hospitality
Qualifications

None specified.

Before taking their end-point assessment apprentices must:

  • achieve level 1 English and maths (equivalent to GCSEs at grades D to G)
  • take the test for level 2 English and maths (equivalent to GCSEs at grades A* to C)
Professional registration

None specified.

End Point Assessment
View a list of end point assessment organisations for this standard
Organisation Phone Number Email
BIIAB 01276 684449
NOCN 0300 999 1177
Highfield Awarding Body for Compliance (HABC) 0845 226 0350
City and Guilds 0844 543 0000
Innovate Awarding Limited 0117 3142800
iCQ 07984 201555
Hygiene Sue Assessment 01892 524957
Pearson Education Limited 07879 602674
Babcock Assessments Ltd 0800 077 8738
NCFE/CACHE 0191 239 8000
Training Qualifications UK 03333 583 344
Professional Assessment Ltd 0800 160 1899
More Information

The Institute for Apprenticeships has more detailed information about this apprenticeship.